logo-home

Lisa66

On this page, you find all documents, package deals, and flashcards offered by seller Lisa66.

Community

  • Followers
  • Following

365 Reviews received

86 items

Marketing - Unit 5

(0)
$7.21
13x  sold

BTEC Travel and Tourism Level 3 - Unit 5 - Marketing P1, P2, M1

i x
  • Package deal
  •  • 2 items • 
  • by Lisa66 • 
  • uploaded  04-03-2017
i x

Customer Service - Unit 4 - Distinction - All Criteria Achieved

(0)
$20.35
19x  sold

BTEC Travel and Tourism Level 3 Customer Service Unit 4 P1, P2, P3, P4, P5, M1, M2, M3, D1, D2

i x
  • Package deal
  •  • 4 items • 
  • by Lisa66 • 
  • uploaded  04-03-2017
i x

P3 - Customer Service

(15)
$5.90
35x  sold

BTEC Travel and Tourism - Unit 4 - Customer Service P3 P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts. Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills needed to handle complaints. It is important that the descriptions relate to customer service skills in travel and tourism contexts. A general description of customer service skills without relevant travel and tourism ex...

i x
  •  Package deal
  • Essay
  •  • 5 pages • 
  • by Lisa66 • 
  • uploaded  04-03-2017
Quick View
i x

P1, P2, M1 - Customer Service

(14)
$8.53
21x  sold

BTEC Travel and Tourism - Unit 4 - Customer Service P1, P2, M1 - Merit The evidence for P1 must include an explanation of the importance of excellent customer service to the organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in the content range following the italic sub-headings, ie customer service, importance to the organisation, importance to the customer and importance to the employee. The ex...

i x
  •  Package deal
  • Essay
  •  • 12 pages • 
  • by Lisa66 • 
  • uploaded  04-03-2017
Quick View
i x

P1 - Business of Travel and Tourism

(4)
$5.24
5x  sold

BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P1 For P1, learners should describe the travel and tourism business environment by providing a short description of each item of range as follows: public sector; private sector; geographical, eg local, regional, national, international, global; importance to international and UK economy, eg GDP, employment. For each type of organisation listed in the content, including those in the brackets, learners should provide an examp...

i x
  •  Book & Paket-Deal
  • Presentation
  •  • 10 pages • 
  • by Lisa66 • 
  • uploaded  04-03-2017
Quick View
i x

D1 - Customer Service

(4)
$3.93
7x  sold

BTEC Travel and Tourism - Unit 4 - Customer Service D1 - Recommendations - Distinction For D1, learners need to recommend ways in which a selected organisation could better meet its specific customer needs. Examples of improvements could be in the form of changes to products, new procedures to improve speed and efficiency of service, enhanced company image. The evidence for the above criteria could be presented as a written report or as a presentation with detailed observation record and accom...

i x
  •  Package deal
  • Essay
  •  • 5 pages • 
  • by Lisa66 • 
  • uploaded  04-03-2017
Quick View
i x

P2, M1 - Marketing

(10)
$9.18
18x  sold

BTEC Travel and Tourism - Unit 5 - Marketing - P2, M1 The evidence for P2 will review the factors influencing marketing decisions as specified in the unit content. The factors should be reviewed using examples from different travel and tourism organisations. The examples should be both recent (within the last decade) and relevant, and learners should consider both positive and negative factors. For M1, learners should select a travel and tourism organisation and explain how factors have influen...

i x
  •  Book & Paket-Deal
  • Essay
  •  • 4 pages • 
  • by Lisa66 • 
  • uploaded  04-03-2017
Quick View
i x