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P3 - Customer Service

BTEC Travel and Tourism - Unit 4 - Customer Service P3 P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts. Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills needed to handle complaints. It is important that the descriptions relate to customer service skills in travel and tourism contexts. A general description of customer service skills without relevant travel and tourism examples would not meet P3. Learners could be introduced to the customer service skills required by researching them in the same organisations they used for examples for P1 – P2 or by hearing a guest speaker talk about customer service skills required for their organisation.

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