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P3 - Customer Service
BTEC Travel and Tourism - Unit 4 - Customer Service
P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts.
Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills
needed to handle complaints. It is important that the descriptions relate to customer service skills in travel
and tourism contexts. A general description of customer service skills without relevant travel and tourism
examples would not meet P3. Learners could be introduced to the customer service skills required by
researching them in the same organisations they used for examples for P1 – P2 or by hearing a guest speaker
talk about customer service skills required for their organisation.
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