D1 - Customer Service
BTEC Travel and Tourism - Unit 4 - Customer Service
D1 - Recommendations - Distinction
For D1, learners need to recommend ways in which a selected organisation could better meet its specific
customer needs. Examples of improvements could be in the form of changes to products, new procedures to
improve speed and efficiency of service, enhanced company image.
The evidence for the above criteria could be presented as a written report or as a presentation with detailed
observation record and accompanying notes, video and slide copies or detailed preparatory notes for an