Study guides, Class notes & Summaries

911 APCO Certification Exam Questions With 100% Correct Answers The operational relationship between telecommunicators supervisors & managers as defined by the PSAP - answerchain of command If a telecommunicator can only get one piece of information from a caller, it should be: - answerwhere Persistently asking the same information without changing the words spoken is: - answerA technique used with hysterical callers People who talk about suicide don't kill themselves - answerFalse Fir...

In what year was the British Columbia Provincial Police absorbed by the Royal Canadian Mounted Police? - ANSWER-1950 The English system was imposed on French areas of Lower Canada after 1859. - ANSWER-False Which of the following choices best describes the typical sequence of a law enforcement response? - ANSWER-Dispatch, arriving on scene, making reasonable inquiries, and determining enforcement action. During the colonial., law enforcement in cities like Toronto, Boston, Philadelphia ...

What does the term "PSAP" stands for? - ANSWER-Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you. - ANSWER-true Ethics involves an individual's personal, professional, and organizational rules of conduct. - ANSWER-true What are the three primary disciplines of public safety communications? - ANSWER-??? The term "vital services" defines the primary functions or tasks of public safety communications systems. - ANSWER-...

Preponderance of the evidence - ANSWER-Legal standard where the proof is more convincing than any that is offered in opposition to it Vicarious liability - ANSWER-Liability term defined as indirect legal responsibility Defendant - ANSWER-The person being sued Compensatory damages - ANSWER-Payment meant to reimburse the plaintiff for actual or future losses Tort - ANSWER-A wrongful act, either intentional or accidental Risk management - ANSWER-Method of minimizing liability by prev...

Explain the purpose of NIMS. National Incident Management System - ANSWER-Provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. Be applicable across a full spectrum of potential incidents and hazard scenarios, regardless of size or complexity. Improve coordination and cooperation between public and private entities in a variety of domestic incident management activities. Prior to NIMS ...

Explain the purpose of NIMS. National Incident Management System - ANSWER-Provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. Be applicable across a full spectrum of potential incidents and hazard scenarios, regardless of size or complexity. Improve coordination and cooperation between public and private entities in a variety of domestic incident management activities. Prior to NIMS ...

In progress, just occurred, or delayed - ANSWER-Time lapses are typical classified as?( your PSAP may use different terminology, but the concept of each classification is the same) In progress calls - ANSWER-Calls with an imminent threat to life or property and require an immediate dispatch. Most FIRE and EMS calls fall into this category. Just occurred call - ANSWER-Calls where there is no immediate threat to life or property. Delayed calls - ANSWER-Calls where the time of the occurren...

MDT stands for what? - ANSWER-Mobile Data Terminal MDC stands for what? - ANSWER-Mobile Data Computers Mobile Data Systems are usually compatible with what system? - ANSWER-Some CAD systems (ours does) Twenty-four hour time or military time , commences at what time? - ANSWER-0000 (Midnight) and is counted consecutively through the revolutions of the clock. Midnight? - ANSWER-0000 Hours 6 a.m. - ANSWER-0600 Hours 12 p.m.? - ANSWER-1200 Hours 6 p.m.? - ANSWER-1800 Hours 11:...

Explain why it is important to answer calls promptly. - ANSWER-Each ring of the telephone seems like an eternity to the caller. The longer the caller waits, the more they slip into a crisis state. Describe why the telecommunicator should never assume multiple calls regarding the same incident are redundant or irrelevant. - ANSWER-New callers may: - have a better view, understanding or position of relaying information - have more current or more detailed information - calling from inside fi...

List the common traps that may prevent or discourage active listening. - ANSWER-The common that may prevent or discourage active listening are the following listed: Conversation Overload Personal Preoccupation Rate of Thought Noise Assumptions Define paraphrasing and give an example. - ANSWER-It is important that Communicators use clear speech and proper diction in order to ensure that their message is understood. The Communicator needs to speak clearly so that the caller understands a...