Study guides, Class notes & Summaries

APCO FINAL EXAM QUESTIONS Modules 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14 | 140 Questions with 100% Correct Answers .

What does PSAP stand for: Public Safety Answering Point - ️️is a facility equipped and staffed to receive emergency calls requesting police, fire, EMS and other public safety services via telephone and other communication devices Professionalism is defined by (1.1) - ️️Who you are - inner character, what you do - behavior exhibited and how others perceive you - image projected Ethics (1.2) - ️️implies that it involves an individual's personal, professional and organizational ru...

APCO FIRE SERVICE COMMUNICATIONS Exam Questions With 100% Correct Answers FIRE TETRAHEDRON - answer4 factors necessary for fire: HEAT + FUEL + OXYGEN and a CHEMICAL CHAIN REACTION ADMINISTRATION DIVISION - answerChief, Support Staff, Payroll COMMUNICATION DIVISION - answerCall takers/ Dispatcher FIRE PREVENTION + INVESTIGATION - answerBuilding inspectors, Arson Investigators, Public Education OPERATIONS - answerCaptain, Driver, Firefighter TECHNICAL OPERATIONS - answerHigh Angle, HAZMA...

APCO Module 4 Exam Questions With 100% Correct Answers Explain why it is important to answer calls promptly. - answerEach ring of the telephone seems like an eternity to the caller. The longer the caller waits, the more they slip into a crisis state. Describe why the telecommunicator should never assume multiple calls regarding the same incident are redundant or irrelevant. - answerNew callers may: - have a better view, understanding or position of relaying information - have more curren...

911 APCO Certification Exam Questions With 100% Correct Answers The operational relationship between telecommunicators supervisors & managers as defined by the PSAP - answerchain of command If a telecommunicator can only get one piece of information from a caller, it should be: - answerwhere Persistently asking the same information without changing the words spoken is: - answerA technique used with hysterical callers People who talk about suicide don't kill themselves - answerFalse Fir...

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