Unit-3-providing-customer-service-in-hospitality Study guides, Class notes & Summaries
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Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 75 pages • 2023
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Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers 
 
Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities 
 
CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads 
 
Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bus...
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023
- Exam (elaborations) • 13 pages • 2024
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 
 
O1. Outline FIVE differences between purchasing goods and purchasing services. 
1. Goods are tangible, services are intangible: 
2. Services cannot be separated from their supplier: 
3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 
4. Services 'perish' immediately on delivery whereas goods can be stored until required 
5. Products are easier to specify, being tangible 
O2. Exp...
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Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 75 pages • 2023
-
Available in package deal
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- $12.99
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Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers 
 
Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities 
 
CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads 
 
Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bu...
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*NEW*Unit 14: Investigating Customer Service, P1,P2,P3,M1,M2,M3,D1,D2,D3 - (Whole Assignment) - DISTINCTION*Graded
- Essay • 128 pages • 2024
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A1 Customer service in business 
• Definition of customer service. 
• Customer service roles and importance of teamwork. 
• Importance of following organisational rules and procedures. 
• Different approaches to customer service across industries need different skills and 
knowledge, such as: 
o retail shops selling tangible goods, need for detailed product knowledge and effective 
selling skills 
o offices, such as those offering a non-tangible service, either face-to-face with 
custome...
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023
- Exam (elaborations) • 13 pages • 2024
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- $13.49
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CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 
 
O1. Outline FIVE differences between purchasing goods and purchasing services. 
1. Goods are tangible, services are intangible: 
2. Services cannot be separated from their supplier: 
3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 
4. Services 'perish' immediately on delivery whereas goods can be stored until required 
5. Products are easier to specify, being tangible 
O2. Exp...
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Revenue Management Final Exam Questions with Correct and Verified Answers
- Exam (elaborations) • 16 pages • 2024
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Revenue Management Final Exam Questions with Correct and Verified Answers 
 
 
Revenue - Correct answer The total amount of sales achieved in a specified time period" 
 
"Revenue is calculate as: - Correct answer Number of Units Sold x Unit Price" 
 
"Effective managers of an organization's revenues MUST do three things - Correct answer 1. Understand the importance of revenue management 
2. Understand the many complex factors that influence revenue management strategy and tactics 
3. Beco...
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ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 Document Content and Description Below
- Exam (elaborations) • 165 pages • 2023
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ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 
Document Content and Description Below 
ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 Which of the following forms may be used if a Health/Medical History Evaluation form is not readily available? a) Personal-Trai ner Client Agreement b) PAR-Q c) Informed Consent d) Health Fitness Assessment -Answer- b Which of the following statements is the MOST accurate regarding strength training in the lumbo-pelvic ...
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Final Exam- GA PGM Level 1 3.0 Teaching and Coaching (Answered) Graded A+
- Exam (elaborations) • 32 pages • 2023
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Final Exam- GA PGM Level 1 3.0 Teaching and Coaching (Answered) Graded A+ 
 
Improvement in golf skill performance due to increased strength and flexibility as a result of participation in a fitness program is evidence that learning has taken place. *ANS* False 
 
A common mistake in teaching is the expectation that the student will be able to learn a skill from a verbal suggestion *ANS* True 
 
Autonomous learning is the first phase of learning a student will pass through when learning a new go...
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SAE ASSESSMENT REVIEW- Champion Property Management 2023 Rated 100%
- Exam (elaborations) • 20 pages • 2023
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SAE ASSESSMENT REVIEW- Champion Property Management 2023 Rated 100% 
 
police power --- The right of governments to control land use 
 
Fiduciary --- requires duties of obedience, loyalty, disclosure, confidentiality, accounting, and reasonable care 
 
variance --- permission to violate the rules 
 
building code --- dictates the minimum legally acceptable standards by which a building can be constructed 
 
Zoning --- determines for what purposes certain parcels of land that can be used 
 
prope...
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MANAGEMENT ADVISORY SERVICES TEST BUNDLE _by_bobadilla
- Exam (elaborations) • 454 pages • 2021
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BASIC CONCEPTS IN MANAGEMENT ACCOUNTING 
1. The main focus of managerial accounting is: 
A. decision making. 
B. the preparation of financial statement. 
C. the preparation of budgets. 
D. documenting cash flow. 
2. Which of the following function is most directly related to management by objective? 
A. Reporting 
B. Decision making 
C. Control 
D. Planning 
3. The setting of objective and the identification of methods to achieve those objectives is called 
A. planning 
B. controlling 
C. decisi...
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