Unit-3-providing-customer-service-in-hospitality Study guides, Class notes & Summaries

ENVIRONMENT social and physical characteristics - answer-Ambience Setting Authenticity Environmental Perception Cognitive Map Landmarks Images Geography of tourism Ambience - answer-Dynamic condition Understanding the tourism environment helps predict behavior Affected by people who move in and out of the atmosphere People adapt and respond to ambience Setting (smaller subset of the environment) - answer-Behavioral settings must include: People and Programs- orderly, planned...

ENVIRONMENT social and physical characteristics - answer-Ambience Setting Authenticity Environmental Perception Cognitive Map Landmarks Images Geography of tourism Ambience - answer-Dynamic condition Understanding the tourism environment helps predict behavior Affected by people who move in and out of the atmosphere People adapt and respond to ambience Setting (smaller subset of the environment) - answer-Behavioral settings must include: People and Programs- orderly, planned...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

A diagnosis of the competitive challenge, an element of a good strategy, is primarily accomplished through strategy analysis. Which of the following does a firm possess when it can outperform other firms in the same industry or the industry average over a prolonged period of time? sustainable competitive advantage Revved Rider Inc., a motorcycle company, is the market leader due to its superior engine technology and service orientation. These unique qualities have helped the comp...

ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 Which of the following forms may be used if a Health/Medical History Evaluation form is not readily available? a) Personal-Trainer Client Agreement b) PAR-Q c) Informed Consent d) Health Fitness Assessment -Answer- b Which of the following statements is the MOST accurate regarding strength training in the lumbo-pelvic region? a) Supine double leg raises should be avoided, but prone double leg raises are beneficia...

ACSM CPT. TEST BANK. EXAM QUESTIONS w/ ANSWERS. Latest Update, Exam predictor. Which of the following forms may be used if a Health/Medical History Evaluation form is not readily available? a) Personal-Trainer Client Agreement b) PAR-Q c) Informed Consent d) Health Fitness Assessment - b Which of the following statements is the MOST accurate regarding strength training in the lumbo-pelvic region? a) Supine double leg raises should be avoided, but prone double leg raises ar...

PGA PGM Level 1 3.0 Teaching and Coaching Verified 2023 PGA PGM Level 1 3.0 Teaching and Coaching|Verified | 2023 Improvement in golf skill performance due to increased strength and flexibility as a result of participation in a fitness program is evidence that learning has taken place. Correct Answer: False A common mistake in teaching is the expectation that the student will be able to learn a skill from a verbal suggestion Correct Answer: True Autonomous learning is ...

Question 1.What is the problem, in words? 2. Very briefly, describe the current method of finding matchings in the exchange? 3. Come up with a solution to the problem using some common sense rules using data from Tables 1 and 2. 4. Develop a mathematical programming approach for determining an optimal exchange schedule. What are your variables? How will you choose your objective function? What are your constraints? Timeshare Business Overview The value proposition of timeshare is rath...

Question 1 (2 points) Which of the following is a primary disadvantage of viral marketing? Question 1 options: 1) The costs of viral marketing are too high for most companies. 2) The brand associated with the viral message is usually forgotten. 3) Marketers have little control over who receives the viral message. 4) Viral messages are less likely to be viewed than other types of online promotions. 5) Viral messages are blocked by most search engines. Question 2 (2 points) In CRM, findings about ...

Question 1 (2 points) Which of the following is a primary disadvantage of viral marketing? Question 1 options: 1) The costs of viral marketing are too high for most companies. 2) The brand associated with the viral message is usually forgotten. 3) Marketers have little control over who receives the viral message. 4) Viral messages are less likely to be viewed than other types of online promotions. 5) Viral messages are blocked by most search engines. Question 2 (2 points) In CRM, findings about ...