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Azmisultana

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Unit 19 Developing Teams in Business P6

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Skills as a team leader: communicating (verbal and non-verbal methods), planning, team building, leading by example, providing and receiving feedback, setting objectives, motivating, consulting, problem solving, valuing and supporting others, stretching people’s talents and managing aspirations; monitoring, preventing and resolving conflict; fostering creativity; adapting leadership style according to situation

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Unit 19 Developing Teams in Business P4 and P5

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Teamworking: purpose eg to achieve goals, increase efficiency and productivity Skills as a team member: clarifying objectives, agreeing tasks, valuing people, being receptive to feedback; encouraging other team members to recommend improvements; conflict situations; interpersonal skills eg communication (active listening, questioning, body language, assertiveness)

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Unit 19 Developing Teams in Business P3

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Leadership: definitions; role of the leader; leadership styles eg autocratic, democratic, participative, laissez-faire; impact of styles on team performance; adapting leadership style according to situation; identifying own leadership style Leadership skills: leadership qualities; power and authority, types of authority eg charismatic, legitimate, export, reward, coercive (French and Raven); authority and responsibility; team, task and individual needs (Adair); model of different leadership styl...

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Unit 19 Developing Teams in Business P2

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Team building: recruitment; induction; motivation; training; coaching; mentoring; team knowledge eg awareness of team members’ strengths; team roles, eg Belbin; team development eg Tuckman; weaknesses; sensitivities; supporting all team members Team performance: performance indicators; target setting; monitoring; review; performance against targets; support and development of team members Team cohesion: definition of team goals; group conflict (actual, potential); group turnover, eg opportunit...

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