Unit-14-investigating-customer-service Study guides, Class notes & Summaries

This document contains all of the Learning Aim A p1,p2,M1,D1

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

Claims Adjuster (Florida)| 206 questions| with complete solutions Claims Adjuster (Florida)| 206 questions| with complete solutions Frank owned a home that was destroyed by a hurricane. Both ABC and XYZ Banks were listed as additional interests on his homeowner policy. The insurance company will make a payment to: A. The first mortgagee, ABC B. The Insured C. Jointly to ABC and XYZ D. All listed interests - Correct Answer -D. All listed interests Remember that the insurer is not respo...

2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1 ( DISTINCTION) Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the exp...

CPH EXAM 499 Questions with Verified Answers Attributable risk - CORRECT ANSWER Rate of disease in exposed individuals that can be attributed to the exposure. Or the proportion of all cases that can be attributed to a particular exposure. Adjusted rate - CORRECT ANSWER Effects of differences in composition of pops being compared have been minimized by statistical methods. ex: regression analysis and strandardization -often used on rates or relative risks Ecological Fallacy - CORRECT ...

that indicates the initial results of a claim investigation? A. Field Report B. Interim Report C. Full Report D. None of the above A. Field Report States have adopted statutes regarding claims adjusting. To avoid unfair treatment to a claimant the adjuster must not: A. Promptly investigate the claim. B. Follow the laws regarding the number of days in which to commence an investigation. C. Deny the claim until a fair and prompt investigation has commenced. D. Pay the claim within a reasonable num...

Tom works as a compliance officer at ABC bank. He is looking at the transactions of one of the bank's customers, Mr. Brown. Mr. Brown is the owner of a check cashing company which performs only check cashing services. Over the last six months, Mr. Brown has not made withdrawals of cash against check deposits. He also deposited two checks for US$2,000 each that were issued by a casino. When checking the KYC file, Tom sees that, when opening the account, Mr. Brown had requested detailed informati...

NGN ATI Florida Claims Adjuster Exam | 206 Questions with 100% Correct Answers A+ | 2023/2024 Frank owned a home that was destroyed by a hurricane. Both ABC and XYZ Banks were listed as additional interests on his homeowner policy. The insurance company will make a payment to: A. The first mortgagee, ABC B. The Insured C. Jointly to ABC and XYZ D. All listed interests Correct Answer: D. All listed interests Remember that the insurer is not responsible to know the degrees of interest...

Chapter 1—Introduction to Managerial Accounting TRUE/FALSE 1. Management accounting information is only used by manufacturing organizations. ANS: F PTS: 1 DIF: Easy OBJ: 1-1 NAT: AACSBAnalytic|AICPABB-Industry|IMA-BusinessApplications|ACBSP-APC-25- Managerial Characteristics/Terminology 2. The managerial activity of monitoring a plan's implementation and taking corrective action as needed is referred to as decision making. ANS: F PTS: 1 DIF: Easy OBJ: 1-1 NAT: AACSB Analytic | AICPA F...

1. Which of the following is the most common method of laundering money through a legal money services business? A. Purchasing structured money instruments. B. Smuggling bulk-cash. C. Transferring funds through Payable Through Accounts (PTAs). D. Exchanging Colombian pesos on the black market. A 2. In general, the three phases of money laundering are said to be: Placement: A. Structuring and manipulation. B. Layering and integration. C. Layering and smurfing. D. Integration a...