Queues Study guides, Class notes & Summaries

Describe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - It is the only component that communicates directly with the hardware. I...

What is Workforce Management? CORRECT ANSWER-The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. What are the four primary activities of Workforce Management? CORRECT ANSWER-1. Forecasting the workload 2. Planning daily and weekly work schedu...

SAFe Scaled Agile For Enterprise Certification ExamHouse of Lean - correct answer Goal: Value Foundation: Leadership, Respect for People and Culture, Development Flow, Innovation, Relentless Improvement Lean Goal - correct answer Speed, quality, value. sustainably shorted lead time, best quality and value to people and society, most customer delight, lowest cost, high morale, safety Respect for People - correct answer Lean principle, your customer is whoever consumes your work. Develop ...

What are a few of the capabilities of the PureConnect system? - Answer- IP PBX infrastructure, ACD routing of interactions, management of phones via auto provisioning, utilization of other add-ons can can give you workgforce management abilities and optimizations. Fax / email / chat routing and management. IVR functionality and custom handlers Define and explain the purpose of the notifier system - Answer- It acts as the communication hub between all the other subsystems. Define and explai...

(Authentic) AWS Certified Developer - Associate Question Bank, Over 600 Questions With Correct Answers 100% AWS SQS long polling allows the SQS service to wait until a message is available in the queue before sending a response? true A visibility timeout is a period of time during which AWS SQS prevents other consuming components from receiving and processing the message? true What AWS service can you use to "fan out" SQS messages to multiple queues? SNS (SQS) What is the maximum long...

(Authentic) AWS Certified Developer - Associate Question Bank, Over 600 Questions With Correct Answers 100% AWS SQS long polling allows the SQS service to wait until a message is available in the queue before sending a response? true A visibility timeout is a period of time during which AWS SQS prevents other consuming components from receiving and processing the message? true What AWS service can you use to "fan out" SQS messages to multiple queues? SNS (SQS) What is the maximum long...

Cos3751 exam pack 2022 Artificial intelligence (University of South Africa) lOMoARcPSD| COS3751 Examination Preparation Page 1 of 12 Question 1 State Spaces [7] (a) Define the concept of a Fully observable environment. (1) An environment is said to be Fully observable if an agent’s sensors give it access to the complete state of the environment at each point in time. (b) Consider a game of chess. Is this a deterministic or stochastic environment? Clearly explain why. (2) Det...

What do the Items in the Orchestrator queues consist of?Select all the options that apply: Processes to be executed by the robots Jobs to be executed by the robots Input data for the processes executed by the robots CORRECT ANSWER Processes to be executed by the robots Jobs to be executed by the robots Input data for the processes executed by the robots Which is the best way to delete un-referenced variables? Options are : The unreferenced variables do not utilise memory,therefore you d...

Genesys Cloud Workforce Management Questions and Answers 100% Pass What is Workforce Management? The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. What are the four primary activities of Workforce Management? 1. Forecasting the worklo...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - correct answer Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - correct answer Dynamic Views Dynamic views give you the ability to: - correct answer 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the d...