Unit-4-customer-service-in-travel-and-tourism Study guides, Class notes & Summaries

ENVIRONMENT social and physical characteristics - answer-Ambience Setting Authenticity Environmental Perception Cognitive Map Landmarks Images Geography of tourism Ambience - answer-Dynamic condition Understanding the tourism environment helps predict behavior Affected by people who move in and out of the atmosphere People adapt and respond to ambience Setting (smaller subset of the environment) - answer-Behavioral settings must include: People and Programs- orderly, planned...

ENVIRONMENT social and physical characteristics - answer-Ambience Setting Authenticity Environmental Perception Cognitive Map Landmarks Images Geography of tourism Ambience - answer-Dynamic condition Understanding the tourism environment helps predict behavior Affected by people who move in and out of the atmosphere People adapt and respond to ambience Setting (smaller subset of the environment) - answer-Behavioral settings must include: People and Programs- orderly, planned...

Revenue Management Final Exam | Latest 2023 with complete question and answer What is the industry term used to describe the sum of prices paid by a business's customers? - Total Revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? - Costs What is an algebraic equivalent of the formula: Sales = Costs + Profit? - Profit = Sales - Costs What is the name for the net value achieved by both parties in a business trans...

UNIT 4 Customer Service P1 Explain the importance of providing excellent customer service In travel and tourism organisations

PGA PGM Level 1 3.0 Teaching and Coaching Verified 2023 PGA PGM Level 1 3.0 Teaching and Coaching|Verified | 2023 Improvement in golf skill performance due to increased strength and flexibility as a result of participation in a fitness program is evidence that learning has taken place. Correct Answer: False A common mistake in teaching is the expectation that the student will be able to learn a skill from a verbal suggestion Correct Answer: True Autonomous learning is ...

This 31 page document for Travel and Tourism includes P1, P2, M1 and D1 for Unit 4, which includes a bibliography at the end. P1 explains the importance of providing excellent customer service in travel and tourism organisations, which is a PowerPoint. P2 describes the customer service provision in travel and tourism organisations to meet the individual needs of different type of customers and M1 assesses how customer service provision meets specific customers’ needs in travel and tourism,...

Assignment already marked and all passed, it took me a lot of time to have it done. Hope it helps.

on my assignments i got distinction grades and a very good feedback from my tutors , it is very well explained with all criteria achieved , this assignment will really help those who are struggling.

Every bullet point is covered within the pack with plenty of examples

This document includes P3 for Unit 4 for customer service in Travel and Tourism, which is a 4 page leaflet. P3 describes the customer service skills which are required to meet customers needs in the travel and tourism context. Which achieved a Distinction*