Travel and Tourism Study guides, Class notes & Summaries

Learning aim B: Examine how visitor attractions meet the diverse expectations of visitors-for Alton towers B1 Different types of visitors and their diverse expectations B2 Products and services provided, including primary and secondary spend opportunities B3 Ways to meet and exceed visitor expectations

C1 Strategies for responding to competition • Reliable market research: o understanding visitors and their needs through feedback from appropriate sources, e.g. customer feedback and review sites, commissioned surveys o analysis of visitor types, numbers, seasonality, repeat business. • Planning and marketing: o effective planning of the development of the attraction, including appropriate diversification and marketing strategies o personalised target marketing. • Providing high-qu...

Talks about different jobs such as being a airline pilot, air hostess, customer service agent and others

Looking into the factors that contribute to an effective workplace using Richard Branson as an example.

B4 Use of technology and its importance for visitor attractions *Booking systems *Visitor management systems *Technological features secondary to the attraction, for example: o interactive displays/virtual reality tours/ audio tours o guiding and guiding methods – tourist guides, personal interpretation, video screenings, enactment, guidebooks and brochures o free apps for mobile devices o special effects, animation and simulation *The importance of technology for visitor attractions, ...

Specific terms and features are used to describe the location of destinations on a global scale.