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Clinical Nurse Leader (CNL) Certification
Patient satisfaction scores in emergency department have shown a downward trend over the past three quarters. As a clinical nurse leader in ED focus is to: A) Create a script for triage nurse in welcoming the patient B) Assign a volunteer to welcome patients to the hospital C) Compare desired outcomes with national & state standards D) Write a letter of apology to each dissatisfied patient - C) Compare desired outcomes with national & State standards Rationale: Client care outcomes are a ...
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Patient satisfaction scores in emergency department have shown a downward trend over the past three quarters. As a clinical nurse leader in ED focus is to: A) Create a script for triage nurse in welcoming the patient B) Assign a volunteer to welcome patients to the hospital C) Compare desired outcomes with national & state standards D) Write a letter of apology to each dissatisfied patient - C) Compare desired outcomes with national & State standards Rationale: Client care outcomes are a ...