LECCHRIS

Negotiation - ANSWER to settle a dispute through discussion and mutual agreement win/lose perspective - ANSWER often adapted by amateur negotiators-- one party wins everything while the other party loses; no compromise, all or nothing. makes negotiation highly competitive (zero sum game, fixed pie) competitive/distributive negotiations - ANSWER usually unconcerned with the future of the relationship; aim to maximize gains and minimize losses what are the assumptions of competitive barga...

interpersonal violence - ANSWER when a person imposes their will on someone else through verbal or physical intimidation behaviors of interpersonal violence - ANSWER interrupt, dominate, stereotype others, intense glaring eye contact, invading posture, emit an arrogant air, loud, abrasive verbal abuse - ANSWER attacking the self-concept of another person in order to cause psychological pain nonverbal aggression - ANSWER physical violence or harm. Usually a response to certain kinds of v...

Emotions - ANSWER modes of functioning, shaped by natural selection, that coordinate physiological, cognitive, motivational, behavioral, and subjective responses in patterns that increase the ability to meet the adaptive challenges of situations that have recurred over evolutionary time An emotion is both - ANSWER an experience that we feel and who we are at that moment in time (fits with relational and identity goals) facts - ANSWER feelings function as emotions affect - ANSWER your bo...

What are emotions? - ANSWER 1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - ANSWER non-verbal cues What do emotions do in conflict? - ANSWER provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions What are the general misconceptions of emo...

Competence Model of Conflict Management -ANSWER APPROPRIATENESS * following social rules, norm, expectations EFFECTIVENESS * successful achieving one's goals - these components can occur independently, but typically are intertwined Enacting a competence approach -ANSWER - engage in mindfulness - exert personal control - exert attributional control - exert strategy control Exert Personal Control -ANSWER - learn to anticipate conflict situations - anticipate your own and ot...

coactive persuasion -ANSWER The speaker tries to show the audience how their ideas are related to his/hers, gently leading the audience to agree with his/her position. ways that persuaders work to move towards persuadees psychologically so that they will be moved, in turn, to accept the persuaders' position/proposal for action logic of "rhetorical proof" adaptation bridge gaps in understanding and differences receiver-oriented persuasion (coactive) -ANSWER receiver oriented, take...

Eustress - ANSWER short-term; encourages positive actions and attitudes Hypostress - ANSWER under-load; anxiety from boredom or lack of challenge EX: not having a job over the summer Hyperstress - ANSWER too many things, unable to adapt/cope Anger: - ANSWER Alarm clock, the "righteous" emotion, response to fear and other emotions Anger Ins - ANSWER Avoiders and accommodators

Tangible conflict issues - ANSWER Hard, physical or observable assets that are often scarce, such that conflicting parties either get what they want or nothing at all Win/lose Examples of tangible conflict issues - ANSWER Money, land, space (master bedroom) Kids in a divorce Negotiation - ANSWER Exchange of proposals and counter proposals as a means or reaching a satisfactory settlement Confront conflict Attempt to find mutually acceptable outcome - ANSWER Agreeing to negotiate m...

Face - ANSWER -The image people have of themselves Positive Face - ANSWER -our belief that we are likable and worth of other's respect Autonomous Face - ANSWER -the part of us that wants some independence, privacy, recognition for our contributions, or time alone. Four Factors of Face Management - ANSWER 1. *the act*: (what is or should be said or done?) 2. *the conversation*: (what do i think is happening right now?) 3. *the episode*: (how does this fit into a larger pattern of inte...

Conflict Should be accepted as a fact of life. - ANSWER True According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - ANSWER True Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned. - ANSWER True Communication skills are innate; they are not learned. - ANSWER False When conflicts arise, they arise because of the way both peolpe act with respect to one...