Telephone etiquette Study guides, Class notes & Summaries

TEST BANK FOR PARAMEDIC CARE – PRINCIPLES AND PRACTISE 6th EDITION VOLUME 1 UPTO 5 BY BRYAN BLEDSOE, ROBERT PORTER AND RICHARD CHERRY. / ALL CHAPTERS INCLUDED 2023/2024. 1 Paramedic Care: Principles & Practice V. 1-5, 5e (Bledsoe) Volume 1 Introduction to Advanced Prehospital Care Chapter 1 Introduction to Paramedicine 1) What is one of the emerging roles and responsibilities of a paramedic in the 21st century? A) Third-party biller B) Managed health care C) Health promotion D)...

AMCA CERTIFICATION TEST - MEDICAL ASSISTING STUDY GUIDE - SET A with Complete Solutions (2023) 1) Which of the following is considered a parasitic infection? A. Lyme disease B. Rabies C. Ringworm D. Malaria - ANSWER-D. Malaria 2) Aspirin and acetaminophen are examples of: A. Analgesics and antipyretics B. Antitussives and decongestants C. Antihistamines and antiemetics D. Antidotes and antibiotics - ANSWER-A. Analgesics and antipyretics 3) Demerol 75 mg, IM every 4 hours, as ne...

NC BLET LE Communication & Information Systems Questions and Answers Already Graded A Every caller, whether emergency or non-emergency must be viewed as a ? Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ Protect and serve telephone etiquette Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility dealing with a variety of people from many different...

RN VATI Fundamentals 2019 Assessment; Virtual ATI Test_ Answered Fall 2022. A nurse is preparing to mix short-acting and intermediate-acting insulin in one syringe to administer to a client who has type 1 diabetes mellitus. Identify the sequence the nurse should follow. A nurse is assessing a client who wears partial dentures and reports mouth pain. Which of the following actions should the nurse take? A nurse is planning care for a client who has dysphagia and is at risk for aspiratio...

Good telephone etiquette - a skill every emergency service agency must master Customer service - Every caller, whether emergency or non-emergency, must be viewed as a customer Decreased customer satisfaction - means increased complaints and negative results for all. Telephone etiquette - Your voice reflects your attitude and your attitude will affect the caller. Courtesy helps you control the conversation How do yo gain cooperation and trust - by being civil, understanding (empathe...

Every caller, whether emergency or non-emergency must be viewed as a ? Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ Protect and serve Citizens interpret some behaviors as what? Offensive 3 factors to communicating artfully Empathy, Flexibility, professionalism NCIC terrorist screening codes Handling code 1- arrest immediately, contact terrorist screening authorities immediatelyHandling code 2- may be detained for a reasonabl...

Certified Medical Administrative Assistant MA053 Test || Questions & 100% Correct Solutions Certified Medical Administrative Assistant MA053 Test || Questions & 100% Correct Solutions Medical Assistant Duties & Responsibilities - ANSWER - Telephone coverage, scheduling, maintenance of medical records, management of all correspondences Qualities of a Medical Assistant - ANSWER - Dependability, courtesy, initiative, interpersonal skills Medical Profession Liability - ANSWER - The physici...

Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc. Voice: Quality & Tone *Not overly cheerful *Not sad or forlorn *Avoid sounding monotone, bored, or impatient Voice: Diction *Speak at moderate pace *Pronounce words correctly *Especi...

Every caller, whether emergency or non-emergency must be viewed as a ? - Answer- Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ - Answer- Protect and serve telephone etiquette - Answer- Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility - Answer- dealing with a variety of people from many different backgrounds and needs will take a lot o...

The traditional channel of initial communication between the patient and the physician is: Face-to-face Telephone E-mail Regular mail Telephone Which of the following calls should not be handled by taking a message? Call from another physician Prescription refills needed Non-stat lab or x-ray results A personal friend of the physician Call from another physician About how far away from your mouth should you hold the mouthpiece of the phone in order to avoid distortion or faintness of...

Medical Billing Questions and Answers Already Passed 1. Administrative medical office responsibilities include Claims submissions 2. A claims assistant professional Works for the consumer and helps patients file insurance claims 3. The amount of money an insurance billing specialist earns is dependent on which of the following factors Knowledge,experience, and size of employing institution 4. A billing specialist is entrusted with Holding patient's medical information in confid...