Incident lifecycle Study guides, Class notes & Summaries
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WGU C701 MASTER'S COURSE ETHICAL TEST (QUESTIONS AND ANSWERS) 2023/2024
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WGU C701 MASTER'S COURSE 
ETHICAL TEST (QUESTIONS AND 
ANSWERS) 2023/2024 
Which of the following information security elements guarantees that the sender of a 
message cannot later deny having sent the message and the recipient cannot deny 
having received the message? 
A Confidentiality 
B Non-repudiation 
C Availability 
D Integrity - CORRECT ANSWER-B 
A phase of the cyber kill chain methodology triggers the adversary's malicious code, 
which utilizes a vulnerability in the operating sys...
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ServiceNow CSA Exam Questions and correct Answers
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ServiceNow CSA Exam Questions and correct Answers 
(T/F) ACL evaluates condition/script and roles 
If prefix of incident needs to be changed, where should you refer? Which of the following is possible via an inbound action? 
 
 
 
_________ Is an Elevated Privileges. 
As an end user, which modules of service catalog do you see? 
 
 
 
Which setting allows the user to view knowledge articles without logging in? 
 
 
ACL is part of which security? 
 
 
Jelly scripting is used in which of the fo...
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Summary Implementing ITSM - CIS ITSM Exam 2022/23.
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CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) 
What are the areas that ServiceNow provides IT services for? 
 ANSWER - 1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
 
What is the value of Incident Management? 
 ANSWER - 1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
 
What are Benchmarks/...
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Palo Alto PCCET Questions | 100% Correct Answers | Verified | Latest 2024 Version
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Which type of cyberattack sends extremely high volumes of network traffic such as packets, data, or 
transactions that render the victim's network unavailable or unusable? 
A. distributed denial-of-service (DDoS) 
B. spamming botnet 
C. phishing botnet 
D. denial-of-service (DoS) - A 
Which core component of Cortex combines security orchestration, incident management, and interactive 
investigation to serve security teams across the incident lifecycle? 
A. AutoFocus 
B. Cortex XDR 
C. Cortex XS...
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CIS ITSM Exam April 2022/2023. (ITSM Foundations And ITSM Implementation Courses)
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What are the areas that ServiceNow provides IT services for? 1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
What is the value of Incident Management? 1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 
2. % of incidents resolved on the first assign...
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ServiceNow CIS ITSM Exam Prep Questions With Correct Solutions!!
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Value of Incident Management - Answer-1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
Benchmarks or KPIs for Incident - Answer-% of: 
high priority incidents resolved 
incidents resolved on first assignment 
Incidents resolved within SLA 
Reopened Incidents 
Avg time to: 
resolve high priority incident 
resolve incident 
Incident Lifecycle - Answ...
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ServiceNow CIS ITSM Exam 2023 with 100% correct answers
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What are the areas that ServiceNow provides IT services for? 
1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
 
 
 
What is the value of Incident Management? 
1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
 
 
 
What are Benchmarks/KPIs for Incident (7)? 
1. % of high priority incidents resolved 
2. % of incidents resolved on t...
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ServiceNow CIS – HAM ALL ANSWERS 100% CORRECT SPRING FALL-2022/2023 SOLUTION GUARANTEED GRADE A+
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IT Asset Management - ITAM - Management of IT Assets 
 
Hardware Asset Management - Management of IT Hardware Assets, as opposed to IT Software Assets 
 
IT Service Management - ITSM - Management of Configuration Items 
 
IT Asset - Hardware, software, and data that needs to be financially tracked 
 
Configuration Item - CI - may or may not be an asset; managed from an operational perspective 
 
CMDB - Primarily a data repository, used to store information describing configuration items 
 
Asset...
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Palo Alto PCCET 368 Questions and Answers(A+ Solution guide)
- Exam (elaborations) • 75 pages • 2024
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Which type of cyberattack sends extremely high volumes of network traffic such as packets, data, or 
transactions that render the victim's network unavailable or unusable? 
A. distributed denial-of-service (DDoS) 
B. spamming botnet 
C. phishing botnet 
D. denial-of-service (DoS) - Answer-A 
Which core component of Cortex combines security orchestration, incident management, and 
interactive investigation to serve security teams across the incident lifecycle? 
A. AutoFocus 
B. Cortex XDR 
C. Co...
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Palo Alto PCCET Questions with 100% correct answers
- Exam (elaborations) • 81 pages • 2024
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- $22.99
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Which type of cyberattack sends extremely high volumes of network traffic such as packets, data, or transactions that render the victim's network unavailable or unusable? 
A. distributed denial-of-service (DDoS) 
B. spamming botnet 
C. phishing botnet 
D. denial-of-service (DoS) 
A 
 
 
 
Which core component of Cortex combines security orchestration, incident management, and interactive investigation to serve security teams across the incident lifecycle? 
A. AutoFocus 
B. Cortex XDR 
C. Cortex...
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CIS-HAM Exam Questions & Answers 2024/2025
- Exam (elaborations) • 23 pages • 2024
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CIS-HAM Exam Questions & Answers 2024/2025 
 
 
What are the three tiers of Lifecycle Management? (Choose three.) 
A. Know what you don't have 
B. Increase onboarding controls 
C. Know what you have 
D. Improve management controls 
E. Improve efficiency - ANSWERSC. Know what you have 
D. Improve management controls 
E. Improve efficiency 
 
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management? 
A. procurement_user 
B. inven...