Hospitality Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Hospitality? On this page you'll find 65 study documents about Hospitality.
Popular textbooks 'Hospitality' · Show all (15) Hide
Supervision in the Hospitality Industry Leading Human Resources 7E
John R. Walker, Jack E. Miller
16 documents
Marketing for Hospitality and Tourism: Pearson International Edition
Philip Kotler, John T. Bowen
8 documents
Introduction to Revenue Management for the Hospitality Industry: Pearson International Edition
Kimberly A. Tranter, Trevor Stuart-Hill
5 documents
Supervision in the Hospitality Industry (AHLEI)
Raphael R. Kavanaugh, Jack D. Ninemeier, American Hotel & Lodging Association
1 documents
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Unit 14
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Unit 14 criteria covered in documents
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IntroductIon hospItalIty FInal test 2023 Exam
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IntroductIon hospItalIty FInal test 
2023| graded a+ 
1 . Who is the best judge of service quality? 
A) staff members 
B) managers 
C) the owner of the service business 
D) the person receiving the service " - ANSWER the person receiving the 
service 
" 
2. Which of the following is the BEST definition of good service? 
A) work done for others 
B) meeting customers' needs in the way that they want and expect 
C) matching employees' service expectations with the organization's ser...
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Hospitality Final Exam with Complete Solutions
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Pineapple - ANSWER-What has been a symbol of hospitality for centuries? 
 
Hospitality - ANSWER-This is any organization that provides food, shelter, recreation, and other services to people away from home. 
 
False - ANSWER-True or false: Hospitality just has to do with hotels. 
 
Management - ANSWER-This has to do with planning, organizing, staffing, leading, and controlling. 
 
Hospitality management - ANSWER-Planning, organizing, staffing, leading, controlling resources to create positive ex...
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Hospitality 2023| graded a+
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Hospitality 2023| graded a+ 
The lodging industry in the United States started with which of the following types of 
hotels - ANSWER Roadside limited-service hotels 
Who is the founder of Holiday inn - ANSWER Kemmons wilson 
"Mom and Pop hotels" refer to which of the following types of hotels - ANSWER 
Single unit properties 
When did chain hotels start to emerge in the united states - ANSWER 1950's 
and 1960's 
Which of the following organizations launch the star system for hotel rating...
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Hospitality Exam 2023/2024 Solved 100%
- Exam (elaborations) • 9 pages • 2023
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Which of the following might be an acceptable reason for a variance between the labor hours scheduled and the actual hours worked? - ANSWER-New work procedures create a training period and increase labor hours. 
 . Out-of-order equipment results in additional manual labor. 
 Hours worked by new employees 
 All answers are correct 
 
Jorge, a dining room supervisor, complained to his boss when the catering manager let two dining room buspersons leave work before their shift ended. - ANSWER-uni...
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Hospitality - Exam Review 2023 Solved
- Exam (elaborations) • 3 pages • 2023
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time management - ANSWER-ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner 
 
Delegation - ANSWER-the process of assigning tasks to others 
 
good work ethic - ANSWER-to demonstrate a _____, employees need to be professional, respectful and accountable at all times. 
 
respect - ANSWER-to demonstrate_____, employees need to treat people with courtesy, politeness and kindness. 
 
Integrity - ANSWER-To demons...
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managing technology in the hospitality industry Rated 100% Correct
- Exam (elaborations) • 9 pages • 2022
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cursor 
a flashing marker on a display screen that indicates where the next character to be entered will apear. 
 
 
 
dashboard and flash reports 
reports that are produced when predetermined parameters are attained and appear on a user's screen, but are not necessarily accompanied by hard copies. 
 
 
 
gesture recognition applications 
applications designed to respond to hand motions or facial expressions rather than physical interfaces such as a keyboard, mouse or touchscreen. 
 
 
 
hard c...
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Hospitality Info Tech Questions With Correct Answers Graded A+
- Exam (elaborations) • 6 pages • 2022
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Which of the following systems creates event contracts and generates banquet event orders? 
a sales and catering system 
 
 
 
Which of the following accounting applications would be used to track payment dates for outstanding invoices from vendors? 
accounts payable module 
 
 
 
All of the following are ways of establishing competitive advantage EXCEPT: 
data processing 
 
 
 
Which of the following is a software program that reads indexed websites and creates lists and links to sites that mat...
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Hospitality sales and marketing final exam 2024/2025 updated Questions And Answers 100% correct Verified
- Exam (elaborations) • 17 pages • 2024
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Which of the following statements about the relationship between marketing and sales is 
true?The scope of marketing activities is more long-term than that of sales activities 
Mick is responsible for evaluating the brand identity of a chain and recommending ways to 
increase the value of the brand. For which of the following components of a hospitality 
marketing mix is mick responsible?Product-service mix 
Advertising and direct mail campaigns best fit into which of the following components of...
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Hospitality Law Final Exam 2024/2025 updated Questions And Answers 100% correct Verified
- Exam (elaborations) • 23 pages • 2024
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* What does UCC stand for?Uniform Commercial Code 
When something is suitable for buying and selling it means that it is.... 
a) Signatory 
b) Common Carrier 
c) Merchantable 
d) Fiduciaryc) Merchantalble 
The sickness or harm caused by the consumption of unsafe foods or beverages is known as 
a) Food-Born Illness 
b) Intoxication 
c) Depressant 
d) Social Hosta) Food-borne Illness 
What is the collective name given to various laws and regulations that have been implemented to 
ensure accuracy i...
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