ITIL Foundation Study guides, Class notes & Summaries

ITIL Foundation exam questions & answers 2024/2025 Validation and Test Management - ANSWERSFor each release, this sub-process plans and manages test resources, decides on documentation methods, and prioritizes/schedules what is being tested and when. Prepare Test Environment - ANSWERSAlongside Release and Deployment Management process, prepare the test environment and capture its configuration baseline RFC - ANSWERSRecord Request For Change CAB - ANSWERSChange Advisory board CI ...

ITIL Foundation Exam Questions & Answers 2024/2025

ITIL Foundation Study Guide Exam Questions & Answers 2024/2025 Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes Service Design - ANSWERSThe design and development of service and service management processes Service Transition - ANSWERSThe building, testing, authorizing, documenting, and implementation of new and changed services into operation S...

ITIL Foundation Exam Questions & Answers 2024/2025 service - ANSWERSdelivers value to customers, without ownership of specific costs and risks SACM - ANSWERSService Asset and Configuration Management SACM purpose - ANSWERSPurpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - ANSWERSAny resource or capability that could contribute to the delivery of a service. Configuration Item - ANSWERSA service asset that needs to be managed in o...

service correct answers delivers value to customers, without ownership of specific costs and risks SACM correct answers Service Asset and Configuration Management SACM purpose correct answers Purpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset correct answers Any resource or capability that could contribute to the delivery of a service. Configuration Item correct answers A service asset that needs to be managed in order to deliver an IT...

Which ITIL term describes the uncertainty of a negative or positive outcome? - Answer- Risk Which term describes a person who authorizes the budget for consuming services? - Answer- Sponsor What is a result achieved by one or more deliverable for a given stakeholder? - Answer- An outcome Which of the following are possible components that make up the service offerings? - Answer- Service Actions and Resource access Which type of activity is the management of the consumer's resources ...

Service Management - Answer- A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - Answer- The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - Answer- A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives Customer - Answer- A person who defines the requirements for a service and takes respo...

Guiding Principles - Answer- recommendations that can guide an organization in all circumstances, regardless of changes in goals, strategies, type of work, or management structure. Governance - Answer- is the means by which an organization is directed and controlled. Service Value Chain (SVC) - Answer- is a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value realization. Practices - Ans...

ITIL Foundation v4 Cert Prep 2/ The Service Value System (SVS) (Ch 4), The Service Value Chain (Ch 4), The Guiding Principles (Ch 4) Axelos book

ITIL Foundation v4 Cert Prep 1/Introduction (Ch 1); Key Concepts of Service Mgmt (Ch 2), Key Concepts (Ch 3) Axelos book