ITIL 4 Study guides, Class notes & Summaries

ITIL 4 EXAM 2024 WITH 100% CORRECT ANSWERS 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - correct answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk i...

ITIL 4 EXAM 2024 WITH 100% CORRECT ANSWERS Service Management - correct answer A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - correct answer A set of specialized organizational capabilities for enabling value for customers in the form of services Output - correct answer Tangible or intangible deliverable of an activity Outcome - correct answer Result for a stakeholder produced by one or more outputs. ...

ITIL 4 Exam Questions & Answers 2024/2025 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A pos...

ITIL 4 Exam Questions & Answers 2024/2025 Service Management - ANSWERSA set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - ANSWERSA set of specialized organizational capabilities for enabling value for customers in the form of services Output - ANSWERSTangible or intangible deliverable of an activity Outcome - ANSWERSResult for a stakeholder produced by one or more outputs. Cost - ANSWERSAmount or money sp...

ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+

Which practice is responsible for moving components to live environments? A. Change enablement B. Release management C. IT asset management D. Deployment management - correct answer D Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change enablement D. Service level management - correct answer A Which practice identifies metrics that reflect the customer's experience of a service? A. Continual ...

Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - correct answer The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - correct answer A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives Customer - correct answer A person who defines the requirements f...

A customer is a person who defines the requirement for a service and takes responsibility for _______ of services consumption - correct answer outcomes What is the definition of a user? - correct answer A person who uses the service What is the definition of warranty? - correct answer The assurance that a product will meet it's agreed requirements. Service management is a set of specialized organizational capabilities for enabling value for customers in the form of ____ - correct answe...

Service Management - correct answer a set of specialized organizational capabilities for enabling value to customers in the form of services. In service management, there are many kinds of stakeholders, each of which must be understood in the context of the creation of value in the form of services (AXELOS 2019, 6). IT service management (ITSM) - correct answer is the application of service management to IT. Digital transformation - correct answer an ongoing profound transformation that en...

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? a) Service offering b) Product c) Service action d) Service Service per...