ITIL 4 Foundation Study guides, Class notes & Summaries

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area Which is a potential benefit of using an IT service managemen...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL ITIL Service Value System - ANSWERSITIL SVS ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services - ITIL...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANSWERSthe RECIPIENT value is objective - ANSWERSFalse organization - ANSWERSa person or a gro...

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