COM 312 Guías de estudio, Notas de estudios & Resúmenes

Final Exam: COM 312 (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A Q: Which emotion has been termed the "moral" emotion? Answer: anger Q: When authority listens to both sides of a dispute, questions the parties to the conflict, and then render a judgement that both parties have agreed ahead of time to accept, which of the following intervention strategies is at play Answer: Arbitration Q: A person who is caught up in what has happene...

COM 312 Test 1 Questions and Answers 100% Correct COM 312 Test 1 Questions and Answers 100% Correct COM 312 Test 1 Questions and Answers 100% Correct conflict - ANSWER-an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Intrapersonal conflict - ANSWER-internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of resolution in one's...

COM 312 2024 COMPREHENSIVE QUESTIONS AND VERIFIED ANSWERS/ STUDY GUIDE GET IT RIGHT

4 Risks of Self-disclosure - ANSWER 1. Fear of exposure or rejection 2. fear of retaliation or angry attacks 3. fear of loss of control 4. fear of losing individuality The disclosure-liking hypothesis - ANSWER when people self-disclose to one another, they tend to like one another more The liking-disclosure hypothesis - ANSWER when people like someone, they tend to self-disclose to her/him more Too much disclosure too early can lead to disliking - ANSWER People prefer gradual disclosure...

Negotiation - ANSWER to settle a dispute through discussion and mutual agreement win/lose perspective - ANSWER often adapted by amateur negotiators-- one party wins everything while the other party loses; no compromise, all or nothing. makes negotiation highly competitive (zero sum game, fixed pie) competitive/distributive negotiations - ANSWER usually unconcerned with the future of the relationship; aim to maximize gains and minimize losses what are the assumptions of competitive barga...

interpersonal violence - ANSWER when a person imposes their will on someone else through verbal or physical intimidation behaviors of interpersonal violence - ANSWER interrupt, dominate, stereotype others, intense glaring eye contact, invading posture, emit an arrogant air, loud, abrasive verbal abuse - ANSWER attacking the self-concept of another person in order to cause psychological pain nonverbal aggression - ANSWER physical violence or harm. Usually a response to certain kinds of v...

Emotions - ANSWER modes of functioning, shaped by natural selection, that coordinate physiological, cognitive, motivational, behavioral, and subjective responses in patterns that increase the ability to meet the adaptive challenges of situations that have recurred over evolutionary time An emotion is both - ANSWER an experience that we feel and who we are at that moment in time (fits with relational and identity goals) facts - ANSWER feelings function as emotions affect - ANSWER your bo...

What are emotions? - ANSWER 1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - ANSWER non-verbal cues What do emotions do in conflict? - ANSWER provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions What are the general misconceptions of emo...

Competence Model of Conflict Management -ANSWER APPROPRIATENESS * following social rules, norm, expectations EFFECTIVENESS * successful achieving one's goals - these components can occur independently, but typically are intertwined Enacting a competence approach -ANSWER - engage in mindfulness - exert personal control - exert attributional control - exert strategy control Exert Personal Control -ANSWER - learn to anticipate conflict situations - anticipate your own and ot...

coactive persuasion -ANSWER The speaker tries to show the audience how their ideas are related to his/hers, gently leading the audience to agree with his/her position. ways that persuaders work to move towards persuadees psychologically so that they will be moved, in turn, to accept the persuaders' position/proposal for action logic of "rhetorical proof" adaptation bridge gaps in understanding and differences receiver-oriented persuasion (coactive) -ANSWER receiver oriented, take...

Eustress - ANSWER short-term; encourages positive actions and attitudes Hypostress - ANSWER under-load; anxiety from boredom or lack of challenge EX: not having a job over the summer Hyperstress - ANSWER too many things, unable to adapt/cope Anger: - ANSWER Alarm clock, the "righteous" emotion, response to fear and other emotions Anger Ins - ANSWER Avoiders and accommodators

Tangible conflict issues - ANSWER Hard, physical or observable assets that are often scarce, such that conflicting parties either get what they want or nothing at all Win/lose Examples of tangible conflict issues - ANSWER Money, land, space (master bedroom) Kids in a divorce Negotiation - ANSWER Exchange of proposals and counter proposals as a means or reaching a satisfactory settlement Confront conflict Attempt to find mutually acceptable outcome - ANSWER Agreeing to negotiate m...