BUS 172
Citrus College
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Citrus College BUS 172 Chapter 6|Complete Guide A+
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1. While the overall selection process is the responsibility of the HR 
department, line managers often make the final decision about hiring pe 
rsonnel into their unit. 
*a. True 
b. False 
2. The number of steps in the selection process and their sequence will 
vary, not only with the organization, but also with the type and level 
of jobs to be filled. 
*a. True 
b. False 
3. As more steps are generally required when filling positions external 
ly, companies often try to hire within and adver...
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Citrus College BUS 172 Chapter 7|Complete Guide A+
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1. If employees consistently achieve their productivity objectives, it 
might be a signal that training is needed. 
a. True 
*b. False 
2. Training is oriented toward broadening employees' individual skills 
for future responsibilities. 
a. True 
*b. False 
3. By far the greatest proportion of training is spent on rank-and-file 
employees and their supervisors. 
*a. True 
b. False 
4. The systematic approach to training involves needs assessment, progr 
am design, implementation, and evaluation...
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Citrus College BUS 172 Chapter 8|Complete Guide A+
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1. At TrueBlue, supervisors, peers, and subordinates all provide input 
into an employee's performance appraisal. TrueBlue uses a 360-degree ev 
aluation. 
*a. True 
b. False 
2. Most performance appraisals focus on long-term improvement, rather t 
han short-term achievements. 
a. True 
*b. False 
3. The two most common purposes of performance management programs are 
administrative and developmental. 
*a. True 
b. False 
4. The marketing department at TrueBlue is immense. The Senior Marketin 
...
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Citrus College BUS 172 Chapter 9|Complete Guide A+
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1. If rates of pay are high, which creates a large applicant pool, then 
organizations may choose to raise their selection standards. 
*a. True 
b. False 
2. Strategic compensation is the term used for all the processes used t 
o determine the market rates to pay employees. 
a. True 
*b. False 
3. Raising selection standards and hiring better-qualified employees ca 
n reduce training costs. 
*a. True 
b. False 
4. LennoCorp has introduced a new recognition program in which employee 
s are public...
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Citrus College BUS 172 Chapter 10|Complete Guide A+
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1. Historically, incentive plans have not been a major element of strat 
egic compensation management. 
a. True 
*b. False 
2. The performance threshold in incentive plans is the name given to th 
e amount awarded to an employer. 
a. True 
*b. False 
3. Incentive plans can create an organizational environment of shared c 
ommitment since individuals contribute to organizational success. 
*a. True 
b. False 
4. Meshing compensation and organizational objectives help employees as 
sume ownership o...
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Citrus College BUS 172 Chapter 11|Complete Guide A+
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1. Benefits generally account for approximately 14 percent of payroll c 
osts. 
a. True 
*b. False 
2. It is worthwhile for employers to offer attractive benefit packages, 
because surveys show that employees who are satisfied with their benefi 
ts are more likely to be satisfied with their jobs. 
*a. True 
b. False 
3. Millennial employees are less likely to be concerned with having pen 
sions than Baby Boomers. 
*a. True 
b. False 
4. TynsCorp encourages its employees to eat properly and to ex...
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Citrus College BUS 172 Chapter 13|Complete Guide A+
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1. Employee rights can be defined as the guarantees of fair treatment t 
hat workers expect in return for their services to an employer. 
*a. True 
b. False 
2. In law, negligence is the failure to use a reasonable amount of care 
when such failure results in injury to another person. 
*a. True 
b. False 
3. Negligent hiring occurs when an employer hires an employee who is pr 
one to violent behavior. 
*a. True 
b. False 
4. The employment-at-will doctrine states that either employees or thei 
r...
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Citrus College BUS 172 Chapter 14|Complete Guide A+
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1. An electrician applied for a job at an HVAC company. The company can 
refuse to hire him because of his union membership. 
a. True 
*b. False 
2. Employees at SignalCorp are holding a labor organizing drive. It is 
appropriate for supervisors to meet individually with members of their 
staff to learn their positions regarding the possibility of unionizing. 
a. True 
*b. False 
3. Union members who work at SignalCorp began wearing their union butto 
ns at work. Management can bar them from wea...
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Citrus College BUS 172 chapter 15 question and answers |Complete Guide A+
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1. A multidomestic corporation is essentially a domestic firm that buil 
ds on its existing capabilities to penetrate overseas markets. 
a. True 
*b. False 
2. In some countries, night shifts are taboo. 
*a. True 
b. False 
3. LightWays is a U.S. firm that has subsidiaries that operate as fully 
autonomous units in other countries, making LightWays a multidomestic c 
orporation. 
*a. True 
b. False 
4. ChannelSystems would be considered a global corporation because it h 
as fully autonomous unit...
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20 Hours Refresher - CTEC question and answers
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20 Hours Refresher - CTEC question and answers