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CDW Assessment 1-Week 1 Exam with Questions and Answers What is the Value Prop for CDW? ANSWER Who We are, What We Do, and How We Do It What are some traits of being a successful Account Rep ANSWER -Engage customers to build trust and credibility -Build customer base -Sell products and services to meet the customers needs -Manager the sales and delivery processes -Provide quality customer service and support -Develop strong partner relationships -Maximize customer relationships by se...

Writing: CDW Paragraphs Exam with Questions and Answers What is the first sentence of a CDW paragraph? ANSWER Claim What comes after your claim? ANSWER Transition + Data How many pieces of data should you have in a CDW paragraph? ANSWER At least two What do you need to put in parentheses after the data? ANSWER Your citation - author's last name plus either page numbers or Act, Scene, and Line # What do you put in parentheses for a Shakespeare play? ANSWER (Shakespeare Act #, Scen...

CDW Assessment II with Questions and Answers Last receipt date ANSWER the date from the last time CDW received the product from the distributor ETA ANSWER estimated time of arrival of the product Scheduled ANSWER product that purchasing has on order from the distributor Allocated ANSWER product reserved for customer orders and is pending credit release of the order Backorder ANSWER The total number of units that customers have on order that have not yet been allocated Pickable ...

ACE Phase 1 CDW Roles Exam with Questions and Answers Associate Engineer ANSWER - Focus on training, certs, and learning from experienced engineers - Assist with projects in a shadowing role or billable capacity Client Engagement Manager/CEM ANSWER - Assigned to a branch - helps sellers in the branch to CLOSE DEALS - Has 1 direct report: Enterprise Architect - Responsible for SOW SIGNATURE & successful project DELIVERY Enterprise Architect ANSWER - collaborates with customers on te...

CDW Consulting Skills Q&A Describe all services offered by CDW (Elevator Pitch) ANSWER CDW is a leading provider of technology solutions for business government, education, and healthcare in the U.S and Canada in the markets we serve. We make it work for the customer by helping manage the complexities of IT and maximizing the return on their IT investment. What are the Phases of the CDW Sales Process? ANSWER Prospect Discovery Qualify Propose Close Describe the role of the ATAE...

CDW Questions and Answers Why CDW? ANSWER - Great company that continues to grow and dominate as a technology solution provider -Fourteen 500 at 191, and is on the future 50 -Generated 17 billion in Sales - Company culture is young and competitive, -Awesome opportunity to learn and grow professionally -Other companies need CDW to function -Offers many resources to be successful Why Sales? ANSWER - No limit to the money you can make - Love to build and create relationships -Worked...

CDW Interview Exam with Questions and Answers How to deal with angry customers ANSWER -Remain calm - actively listen to the problem they are bringing to your attention - repeat back what the customer has said to you so they know that you have recognized the problem and that you are there to help - Thank them for bringing the issue to you - explain the steps you will take to solve the problem for you - set a time to follow up with them if needed - be sincere - highlight the priority...

Chapter 4 CDW Exam with Questions and Answers Verbal Communication ANSWER the use of language Polysemy ANSWER multiple meanings are associated with a given word, rather than just one unambiguous meaning denotative meaning ANSWER the identification of something by pointing it out ("that is a car") Sapir-Whorf hypothesis ANSWER the idea that it is the names and ideas of objects that make verbal distinctions and help you make conceptual distinctions rather than the other way around. ...

CDW Consulting Questions & Answers How often should you update your Professional Bio? ANSWER Always when you learn a new technology or add something noteworthy to your skillset as a Consulting Engineer Who is the target audience of Your Professional Bio? ANSWER -Sales Team -Resource Coordinator -customers Based on the Engineer Capability Matrix, describe the Technology Leadership capability? ANSWER -Develops and share technical solutions with customers and team members -Helps custome...

CDW CSM3 Exam with Questions and Answers Explain how Associate Role fits into S3 strategy and how Associates impact the business ANSWER CDW wants to be the leading IT solutions provider in the markets we serve. The ACE Program is an 18 month program teaching people through building technical and consulting excellence, working with Consulting experts, strengthening a national presence, and applying best practice learning methodologies. We also aid in brining a national presence and a fresh sta...