Ba 20500 Study guides, Class notes & Summaries
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BA 20500 Instructor’s Guide: Chapter 3 Questions for Discussion
- Exam (elaborations) • 4 pages • 2023
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Gestalt 
Students should come away with three concepts embedded: 
1. Managers support the organization by ongoing study/measurement/benchmarking of 
all stakeholder needs. 
2. Managers see that OFIs get addressed. 
3. OFIs are almost always addressed by PITs and careful analysis, like LEAN. 
These concepts distinguish excellence; mediocre HCOs don’t measure, allow politics and 
disagreements to stall change, and use incomplete or authoritarian approaches to problem 
solving. The concepts can e...
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BA 20500 IM chapter 3 Study Guide (complete Updated spring 2022-2023)
- Exam (elaborations) • 4 pages • 2023
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- $9.49
- + learn more
Instructor’s Guide: Chapter 3 Questions for Discussion 
Gestalt 
Students should come away with three concepts embedded: 
1. Managers support the organization by ongoing study/measurement/benchmarking of 
all stakeholder needs. 
2. Managers see that OFIs get addressed. 
3. OFIs are almost always addressed by PITs and careful analysis, like LEAN. 
These concepts distinguish excellence; mediocre HCOs don’t measure, allow politics and 
disagreements to stall change, and use incomplete or author...
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