ITIL 4 Foundation

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL ITIL Service Value System - ANSWERSITIL SVS ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services - ITIL...

ITIL 4 Foundation Practice Exam with Rationale | Latest 2024/25 | RATED A+

ITIL - Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ITIL ITIL Service Value System - ITIL SVS ITIL SVS - Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices - ITIL Guiding Principles - Governance - Continua...

ITIL 4 Foundation Final Exam Questions & Answers with Rationales-Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANSWERSthe RECIPIENT value is objective - ANSWERSFalse organization - ANSWERSa person or a gro...

ITIL 4 Foundation Practice Exam Q&A

ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area Which is a potential benefit of using an IT service managemen...

ITIL 4 Foundation: Questions W/Correct Answers

ITIL 4 Foundation Final Exam Questions with 100% Correct Answers | Verified | Latest Update 2024| Already Passed