MSOM 3101 (MSOM3101)
Temple College
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Chapter D additional ALL ANSWERS 100% CORRECT FALL-2021 SOLUTION GUARANTEED GRADE A+
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Due to a recent increase in business, a law firm secretary must now word-process an average of 20 
letters a day (assume a Poisson distribution). It takes him approximately 20 minutes to type each letter 
(assume an exponential distribution). Assuming the secretary works 8 hours a day: 
a) What is the secretary’s utilization rate? 
a 0.833 
b) What is the average waiting time before the secretary word-processes a letter? 
a 0.2083 12 ½ mins 
c) What is the average number of letters waiting to...
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