Building Management Skills: An Action-First Approach Book by Dorothy Marcic and Richard L. Daft. All Questions And Answers:

CHAPTER 14- MANAGING CROSS-CULTURALLY TRUE/FALSE 1. Many US managers fail to recognize that the behaviors that typically govern how business is done in the United States don’t translate to the rest of the world. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Diversity LOC: DISC: Strategy TOP: Discover...

CHAPTER 12- MANAGING TEAMS TRUE/FALSE 1. A team is a unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed and hold themselves mutually accountable. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dy...

CHAPTER 11- MANAGING YOUR BOSS TRUE/FALSE 1. Managing down means consciously and deliberately developing a meaningful, task-related, mutually respectful relationship with your direct superiors. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Discove...

TRUE/FALSE 1. Effective managers learn to surface rather than avoid or suppress personal differences. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Discove r Knowledge KEY: Bloom's: Knowledge 2. The manager only has the responsibility of disclosure when he engage...

CHAPTER 10- HANDLING DIFFICULT CONVERSATIONS, CONFLICT, AND NEGOTIATION TRUE/FALSE 1. Effective managers learn to surface rather than avoid or suppress personal differences. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Discover Knowledge KEY: Bloom's: Knowl...

CHAPTER 8- GETTING THINGS DONE THROUGH NETWORKS, RELATIONSHIPS, AND SOFT POWER TRUE/FALSE 1. Managers must thrive amid multiple relationships. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. The employee’s role ...

CHAPTER 7- MOTIVATING FOR PERFORMANCE TRUE/FALSE 1. Knowing how to motivate people is never a challenge for managers. F PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Application 2. Numerous studies have shown that people a...

CHAPTER 6- BECOMING AN ETHICAL MANAGER TRUE/FALSE 1. As a manager, you will need courage for many reasons. T PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. Managers make things go right when they treat people inequit...

CHAPTER 5- HOW MANAGERS COMMUNICATE TRUE/FALSE 1. Good communication means giving speeches, issuing orders, and talking with consultants. F PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Comprehension 2. Encoding and decoding...

CHAPTER 4- CREATIVE PROBLEM SOLVING TRUE/FALSE 1. A manager’s primary job is to schedule shifts. F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Creation of Value TOP: The Problems Managers Face KEY: Bloom's: Knowledge 2. The first stage of problem solving is to define the...

CHAPTER 3- MANAGING YOURSELF TO GET THINGS DONE TRUE/FALSE 1. Time is a manager’s most valuable resource. T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. Much of the time, our intentions and our habi...

CHAPTER 2- LEARNING ABOUT YOURSELF TRUE/FALSE 1. The beginning of the chapter gives a story about John Bearden, who sold his real estate company in Canada. John hired a personal coach when he decided to re-start his career, and the coach had John complete a test called the ENTJ indicator test. ...

CHAPTER 1- YOUR MANAGER STRENGTHS AND WEAKNESSES TRUE/FALSE 1. Tami Heim, vice president of Thomas Nelson Publishers in Nashville, TN, believes managers can do their best work when they know and apply their strengths. T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation C...