Unit-3-providing-customer-service-in-hospitality Study guides, Class notes & Summaries

Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bus...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

Commercial Real Estate SAE - Champion's School of Real Estate 495 Questions with Verified Answers Productivity Management - CORRECT ANSWER Measuring the results from the use of available systems and tools for prospecting activities CRM - CORRECT ANSWER Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - CORRECT ANSWER A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of bu...

CIPS L4M1 - Question & Answer Past exam questions latest 2023/2023 O1. Outline FIVE differences between purchasing goods and purchasing services. 1. Goods are tangible, services are intangible: 2. Services cannot be separated from their supplier: 3. Heterogeneity: goods are usually uniform in nature while services are unique at each delivery 4. Services 'perish' immediately on delivery whereas goods can be stored until required 5. Products are easier to specify, being tangible O2. Exp...

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

Revenue Management Final Exam Questions with Correct and Verified Answers Revenue - Correct answer The total amount of sales achieved in a specified time period" "Revenue is calculate as: - Correct answer Number of Units Sold x Unit Price" "Effective managers of an organization's revenues MUST do three things - Correct answer 1. Understand the importance of revenue management 2. Understand the many complex factors that influence revenue management strategy and tactics 3. Beco...

ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 Document Content and Description Below ACSM CPT prepU EXAM QUESTIONS AND ANSWERS UPDATED ON 8TH AUGUST 2022 Which of the following forms may be used if a Health/Medical History Evaluation form is not readily available? a) Personal-Trai ner Client Agreement b) PAR-Q c) Informed Consent d) Health Fitness Assessment -Answer- b Which of the following statements is the MOST accurate regarding strength training in the lumbo-pelvic ...

Final Exam- GA PGM Level 1 3.0 Teaching and Coaching (Answered) Graded A+ Improvement in golf skill performance due to increased strength and flexibility as a result of participation in a fitness program is evidence that learning has taken place. *ANS* False A common mistake in teaching is the expectation that the student will be able to learn a skill from a verbal suggestion *ANS* True Autonomous learning is the first phase of learning a student will pass through when learning a new go...

SAE ASSESSMENT REVIEW- Champion Property Management 2023 Rated 100% police power --- The right of governments to control land use Fiduciary --- requires duties of obedience, loyalty, disclosure, confidentiality, accounting, and reasonable care variance --- permission to violate the rules building code --- dictates the minimum legally acceptable standards by which a building can be constructed Zoning --- determines for what purposes certain parcels of land that can be used prope...

BASIC CONCEPTS IN MANAGEMENT ACCOUNTING 1. The main focus of managerial accounting is: A. decision making. B. the preparation of financial statement. C. the preparation of budgets. D. documenting cash flow. 2. Which of the following function is most directly related to management by objective? A. Reporting B. Decision making C. Control D. Planning 3. The setting of objective and the identification of methods to achieve those objectives is called A. planning B. controlling C. decisi...